File this under, you cannot make this stuff up. I took my kids yesterday to Pro-Cuts for their back-to-school haircuts. This chain advertises haircuts for $12.99. What they fail to mention is that for that price, you have to do it yourself.
Let me explain. My daughter's hair was a bit tangled in the back of her head and required more than the standard three minutes allotted for her cut. I would have gladly paid an additional amount to untangle the nest that was implanted in her head. Instead, the twenty-something year-old young lady asked me if I wanted to comb it out myself. I stared back at her and then said that I brought my daughter there for a haircut and that I had no intention of doing her hair since that's what I was paying for!
Please tell me why I would even go to a hair salon if I wanted to do it myself. More importantly, are these people even trained in the art of customer service? Clearly not.
You can see how easy it is to stand out in the crowd. All you have to do is train your people to care for your customers.